Shipping & Return Policy

1 Free Shipping

We ship free to all 48 contiguous US states on every order, every day. There is no minimum and no promo code required.

For custom-quoted products, rural deliveries, or hard-to-access areas, additional freight charges may apply based on our carrier's quote. In those cases we will contact you with the quote before charging anything — you can confirm the additional cost or cancel the order without penalty.

We do not currently ship to Alaska, Hawaii, US territories, or international addresses through standard checkout. Contact us at our support form for a custom freight quote to those destinations.

2 Order Processing & Tracking

Most in-stock orders process within 1–2 business days and ship factory-direct from DuraMax's nearest US warehouse.

We email tracking information as soon as it's available. Please allow 24–48 hours for tracking to go live on the carrier's website. If you don't receive tracking within six business days of placing your order, contact us at our support page and we'll chase it down.

If we learn of any unexpected delay — a manufacturing backorder, a carrier disruption, weather — we'll let you know proactively. You'll never have to wonder where your order is.

3 Large Item Delivery (LTL Freight)

Storage sheds, garages, insulated buildings, and other large items are too big to ship via UPS, FedEx or USPS. These go via LTL (Less-Than-Truckload) motor freight on a 53-foot tractor-trailer.

Standard freight delivery includes tailgate / curbside drop-off. The driver is only required to bring the shipment to the curb, driveway, or property entrance. The carrier is not responsible for:

• Bringing merchandise into your home, garage or backyard
• Uncrating the product
• Removing pallets or packing materials
• Assembly or installation

If you're ordering a large item, plan to have 1–2 helpers available to carry the boxes from the curb to your build site. Most sheds arrive on a single pallet weighing 200–800+ lbs.

LTL carriers typically call you to schedule a delivery appointment in advance, but they are not required to. Check your tracking and watch for carrier voicemails/texts.

4 Curbside with Free Lift-Gate Service

Every freight delivery from DuraMax BP includes free lift-gate service. The truck pulls up to the curb and the driver uses a hydraulic lift to lower your pallet from the truck bed to the ground.

Without lift gate, you would need a forklift or loading dock — which most residential customers don't have. We include it on every order so you're never stuck.

Reminder: lift gate gets the pallet to the curb. From there, the product is yours to move. The carrier will not assist with moving merchandise to your home, garage, yard, or build site.

5 Delivery Accessibility & Address Changes

If your delivery address is on a road or driveway that a 53-foot semi-truck cannot reach — including but not limited to dirt or gravel roads, low-clearance bridges, low-hanging wires, single-lane access roads, dead ends, gated communities, ferry-served islands, or any weight-restricted route — you must let us know before you place your order.

DuraMax BP is not responsible for shipping costs incurred for undeliverable merchandise due to accessibility issues. Any shipping or redelivery costs incurred as a result of inaccessible delivery will be deducted from any refund issued.

If you need to change your shipping address after the order has already shipped, the carrier will charge a reconsignment fee. This fee is the customer's responsibility.

For special delivery situations — gate codes, alternate drop-off points, freight-truck-accessible road pullouts, or if you'd like to pick up the freight yourself at the carrier's local terminal — coordinate directly with the carrier as soon as your order ships, using the contact info on your tracking notification.

6 Inspection & Damage Claims

At the moment of delivery:

• Inspect the box and pallet for visible damage — dents, holes, open seams, re-taping, or any sign of tampering.
• If there is significant damage (large holes, crushed corners, the box has clearly been opened), refuse the delivery unless we specifically instruct you otherwise.
• If there is minor visible damage, ask the driver to wait while you open the box. Inspect the contents. If multiple parts are damaged, missing, or there's significant internal breakage, refuse delivery and note the reason on the delivery receipt.
• If you choose to accept a damaged shipment, note the damage on the delivery receipt before signing and have the driver sign acknowledging the damage.
• Take clear photos of the box, pallet, and any damaged contents immediately.

Within 48 hours of delivery:

• Fully unpack and inspect every component.
• Email photos and a description of any damage to our support team, or call (877) 658-6569.
• If something was missed at the curb (concealed damage), report it the same way within the same 48-hour window.

Shipping damages are not covered under the manufacturer's product warranty — they're handled separately under this freight-damage process, which is why the 48-hour rule is strict.

7 Order Cancellations

We process orders fast. To cancel an order with a full refund, you must request cancellation within 24 hours of placing the order, or before the item ships — whichever comes first.

After the 24-hour window or once your order has been picked up by the carrier, cancellation fees apply:

• Inbound and outbound freight charges incurred to ship and return the item are deducted from the refund.
• A 25% restocking fee may apply once the item has shipped or been delivered.
• If you refuse delivery for a reason other than visible damage, the order is treated as a return — see Section 8.

To cancel, contact us through the contact form or call (877) 658-6569 during business hours. Same-day cancellation requests submitted through the contact form are honored as long as they're received before the order ships.

8 30-Day Return Policy

If you're not satisfied with your purchase, you may submit a return request within 30 calendar days of the order date. Return claims beyond the 30-day window will not be accepted.

To qualify for a return, the item must be:

• Unused and unopened. Any sign of assembly or installation voids the return.
• In its original packaging, on the original pallet, with all manuals, hardware bags, and paperwork included.
• In re-sellable condition. Once received by the manufacturer, the product is fully inspected. If it's been assembled, damaged, or is missing components, a refund will not be issued.

Return costs:

• A 25% restocking fee is deducted from the refund.
• Inbound and outbound shipping costs are deducted from the refund. Orders that shipped free will be charged the original outbound freight rate plus the return freight rate.
• The customer is responsible for arranging and paying return shipping back to the manufacturer's designated warehouse.

How to start a return:

1. Contact us through the contact form with your order number and reason for return. You must obtain a Return Authorization (RA) before shipping anything back.
2. We process RA requests within 24 hours and email you the return instructions, address, and approved carrier options.
3. Ship the item back. Once it arrives and passes inspection, your refund is processed within 5–7 business days to the original payment method.

A $25 fee applies to any erroneous chargeback dispute filed against a legitimate charge. Please work with us directly first — we resolve almost everything quickly without anyone needing to involve their card issuer.

9 Replacement Parts

In the rare event that during assembly you find a part is missing, defective, or damaged — we've got you covered.

Replacement-part requests must be submitted within 2 days of receiving your product. Within that window, we'll ship the replacement part free of charge, direct from the manufacturer.

Requests submitted after the 2-day window may incur replacement-part and shipping costs. Photos may be required to qualify for free replacement.

What we don't do: we don't accept full product returns due to a missing or defective part. Instead, we send the part. This is faster for you and lets us keep prices low across the catalog.

To request a part, contact our support team with your order number, the part name or number (from the assembly manual), a photo, and a brief description of the issue.

10 Permits, HOA Rules & Local Regulations

Before ordering, please confirm any building permits, HOA approvals, or local zoning rules that apply to your property. Permitting and local approval are the customer's responsibility, not ours.

If you order a product and later discover you cannot install it due to a denied permit, HOA restriction, or local ordinance, the item is still subject to our standard return policy (Section 8) — including the 25% restocking fee and round-trip freight charges. We cannot waive these for permitting reasons.

If you're unsure whether your jurisdiction requires a permit, check with your local building department before placing your order.